We appreciate your choice of our Hotel and know how many positive emotions you receive with us. Here’s another one!
The loyalty program participant can become every guest who has reached the age of 18. To become the owner of a discount card is quite easy: to accumulate the first sum exclusively for accommodation.
The discount is calculated as follows:
More than 50 000 UAH- gets 5% discount;
In order to receive 10% and 15% of the discount, all funds received on the account for accommodation and meals are summed up.
More than 100,000 UAH – 10% discount
More than 200 000 UAH – 15% discount
All subsequent bookings arriving from you will occur already with your discount. Exceptions are promotional offers.
Discount applies to:
Please note that additional services such as: alcohol and tobacco, breakfast, rent a multimedia room, transfer, a sports equipment store – a discount does not apply.
In order to use a discount card it is necessary to present it or notify the room when checking in or at the restaurant.
for the provision of hotel services
Polyanytsya village, Yaremche district, Ivano-Frankivsk region
AmstelSki Hotel, registered and operating in accordance with the current legislation of Ukraine, hereinafter referred to as “Contractor”, on the one hand, and any legal entity, individual entrepreneur or individual, or their authorized representative who joins this agreement by concluding an accession agreement, in the manner specified by such accession agreement, hereinafter referred to as “Customer”, on the other hand, hereinafter “Parties”, in accordance with the requirements of Art. 633 of the Civil Code of Ukraine, entered into this agreement on the following:
1.1. The contract of public offer of hotel services is the contract under which the Contractor undertakes to carry out rendering of hotel services to everyone who addresses to it, thus conditions of this contract are established identical for all Customers, except for those to whom by the law are provided relevant benefits. The Contractor shall not have the right to give preference to one consumer over another in concluding this contract, unless otherwise provided by law. The Contractor has no right to refuse to enter into this agreement if he has the opportunity to provide the Customer with relevant services.
1.2. The contract of joining the contract of public offer for the provision of hotel services is a contract, the terms of which are set by the Contractor in the contract of public offer for the provision of hotel services, which can be concluded only by joining the Customer to the proposed contract of public offer for hotel services on the provision of hotel services, which was exhibited by the Contractor. The customer cannot offer its terms of the contract.
1.3. The moment of concluding the connection agreement is the moment of payment by the Customer of the invoice for the provision of hotel services, which was issued by the Contractor and crediting the specified funds to the current account of the Contractor or depositing these funds in the Contractor’s cash desk.
1.4. Hotel Services – actions of the Contractor for accommodation of the Customer or the Guest by providing a room (place) for temporary accommodation in the hotel, as well as other activities related to accommodation and temporary accommodation.
1.5. Guest (consumer) – a person (people) who use (actually benefited) hotel services.
1.6. Booking – the process of ordering by the Customer of the Hotel basic and / or additional services in a certain amount, in order to use the services in the agreed time by a specific Guest or group of Guests.
1.7. Confirmation of booked services – the Hotel’s consent to perform the ordered stipulated list of basic and additional services in accordance with the application.
1.8. Refusal to book services – refusal of the Hotel to book basic and additional services of the Hotel within the period specified in the contract.
1.9. Cancellation – the Customer’s refusal of the booked services.
1.10. The Customer is a legal entity that reserves rooms for the Guest (s).
2.1. Under this agreement, the Contractor undertakes to provide the Customer with hotel services, namely: services for temporary accommodation and temporary accommodation in specially equipped rooms, or third parties of the Guests specified by the Customer in accordance with the booking order, at AmstelSki Hotel, located at: Vyshny tract, 332-a, village Polyanytsya, Yaremche district, Ivano-Frankivsk region (hereinafter – “Hotel”).
3.1. Ordering (booking) of the Contractor’s services is carried out by the Customer by sending an order for booking of the Contractor’s services by mail, or electronic, or telephone, or other communication indicating the period of residence, date and time of arrival and departure, number of places and rooms, category numbers, surnames and initials of the Customer or Guests, number of children and their age, extra beds, etc.
3.2. After receiving the order for booking services, the Contractor shall send to the Customer by mail, or electronic, or telephone, or other communication an invoice for payment indicating the cost of the booked services.
3.3. The Customer, within 3 (three) days from the date of submission by the Contractor of the invoice for payment of the booked services, must pay the amount of funds specified in such invoice in full by non-cash transfer or cash or using payment cards.
3.4. After crediting the funds to the current account of the Contractor, or paying them in cash at the box office of the Contractor, the latter provides the Customer with confirmation of the booked services.
3.5. The customer can cancel the booked services. Cancellation is divided into three types: timely cancellation, late cancellation, non-arrival (no-show). In case of late cancellation or no-show (non-arrival) the Hotel will charge a penalty to the customer in accordance with the terms set out in the Agreement.
3.6. If the Customer or the Guest canceled the booked services after the expiration of the timely cancellation period (late cancellation) or did not use the booked services on the specified day of arrival (non-arrival), prepayment of 100% of the cost of accommodation for the entire period of stay is non-refundable and accepted as fine, for non-fulfillment by the Customer of the terms of this agreement. In this case, the reservation is canceled. This prepayment at the discretion of the Contractor may be returned to the Customer in case of possibility of further sale and actual occupancy of the room, which was booked by the Customer, other visitors, and if they lived in it for at least the period ordered by the Customer. The parties agreed that if the terms of the payment system through which the relevant transaction to pay for the services of the Contractor, entitle the Contractor to deduct a penalty from the Customer and / or Guest in the amount of the cost of one night, then the cost of one the night of stay when collecting the fine is equal to 100% of the total cost of living for the entire period of stay of such Customer and / or Guest.
3.7. Prices for the Contractor’s services booked and paid in full by the Customer may not be changed.
3.8. Continuation of the Customer’s or Guest’s stay beyond the period specified in the booking order, regardless of its reasons (including due to early arrival, later departure, due to lack of return tickets), is carried out when availability of vacancies and is paid to the Contractor at the time of such extension. Payment for services is determined at the time of extension of the period of residence. Check-out time is 12 hours (local time), check-in time is 15 hours (local time). Early check-in – check-in before 3 pm (local time) is possible by prior arrangement with the hotel and is paid by the Customer additionally. Late check-out – check-out after 12 o’clock (local time) is possible by prior arrangement with the hotel and is paid by the Customer additionally.
3.9. If the Customer or the Guest has not used the accommodation service (no-show), the Contractor has the right to charge the Customer or the Guest a penalty of 100% of the total cost of accommodation for the entire period of residence of such Customer and / or Guest by debiting the payment card. such Customer and / or Guest, whose data (name on the card, number, expiration date, CVV, etc.) were transferred by the Customer or the Guest in any way to the Contractor or to any third party for transfer to the Contractor, for any purpose including but not limited to blocking and / or debiting and / or collecting funds from such a payment card.
4.1. The customer is obliged to:
4.1.1. Send to the Contractor written orders for booking (reservation) of hotel services in accordance with the terms of this agreement.
4.1.2. To inform the Guests about the necessary and received from the Contractor information about the hotel services provided by him and the procedure for their provision.
4.1.3. Timely pay booked (reserved) services within the time and in the manner specified by this Agreement.
4.1.4. Notify the Contractor in writing of the cancellation of the booked services no later than 35 (thirty-five) days before the date of arrival of the Customer or Guest (timely cancellation).
4.1.5. Do not demand a refund of the prepayment for the booked services, in case of late cancellation, later than 35 (thirty five) days before the date of arrival, booked services and / or in case of no-show at the Hotel.
4.1.6. Pay a penalty of 100% of the total cost of the stay for the entire period of stay, in case of late, later than 35 (thirty five) days before the date of arrival, cancellation of the booked service and / or in case of no-show, including by transfer data of the Customer’s and / or Guest’s payment card (name on the card, number, validity period, CVV, etc.) in any way to the Contractor or to any third party for transfer to the Contractor, for any purpose including but not limited to for the purpose of blocking and / or debiting and / or collecting funds from such payment card.
4.2. The customer has the right to:
4.2.1. Independently and at its own discretion to establish the terms of its own settlements with the Guest, if the Customer does not independently use hotel services under this agreement.
4.2.2. On its own initiative to make settlements with the Contractor ahead of schedule.
4.2.3. Refuse the hotel services of the Contractor by making a timely cancellation of the reservation within the time limits specified in paragraph 4.1.4 of this agreement.
4.3. The Contractor is obliged to:
4.3.1. Provide, by posting on the official website of the Hotel on the address: https://amstelski.com/uk/golovna-pro-gotel/, the necessary and reliable information about hotel services, their types, features and prices, provide the Customer or Guest, at his request, other services related to the relevant hotel service, as well as to inform the Customer or the Guest, with the Rules of Accommodation in the Hotel.
4.3.2. Accept, process and confirm, subject to the possibility of providing relevant services, received orders for booking hotel services within 24 hours of receipt.
4.3.3. To be responsible for the quality of provided services in accordance with the terms of this agreement and current legislation of Ukraine.
4.3.4. When providing services to the Customer or the Guest, comply with the conditions (requirements) specified in the booking order provided by the Customer.
4.4. The Contractor has the right to:
4.4.1. To collect fines from the Customer in the cases and in the amounts specified in section 3 of this agreement.
4.4.2. Refuse the Customer or the Guest in the settlement or terminate the contract (carry out eviction), in cases provided by the Rules of stay at the AmstelSki Hotel, as well as if the Customer or Guest repeatedly violates the internal rules of residence, which leads or may cause material damage or inconvenience of other visitors. In this case, the Contractor has the right to calculate the material losses incurred by the customer or the guest provided by this agreement.
4.4.3. Apply to the Customer or the Guest, any fines, penalties, which are defined in the Rules of stay at the Hotel AmstelSki.
5.1. The cost of services includes exactly the set of services that the Contractor undertakes to provide to the Customer and which is indicated in the invoice (invoices). Related services are provided by the Contractor upon prior agreement of cost and quantity indicators of such services with the Customer.
5.2. Prices for hotel services offered by the Contractor are determined in the national currency of Ukraine – hryvnia and are payable within the period specified in the contract, by payment by transfer, or cash, or using payment cards.
5.3. The Contractor shall return the funds to the Customer in accordance with the requirements of this Agreement and the current legislation of Ukraine.
6.1 In case of breach of their obligations under this Agreement, the Parties shall be liable in accordance with the current legislation of Ukraine. Violation of the obligation is its non-performance or improper performance, that means performance in violation of the conditions specified in the content of performance.
6.2 In case of non-provision of booked and timely paid by the Customer hotel services due to the fault of the Contractor, the Contractor shall pay the Customer a penalty in the amount of the full cost of the reservation. At the written request of the Customer, the Contractor is obliged to accommodate the Customer or the Guest in another hotel located in the area, which provides services of equivalent quality. Additional costs incurred in this connection shall be borne by the Contractor.
6.3. In the event that no agreement is reached between the parties to this agreement voluntarily on disputed issues, this agreement may be challenged by the interested party in accordance with the requirements of applicable law.
7.1. The Parties shall not be liable under this Agreement if the impossibility of fulfilling their obligations arose due to force majeure circumstances that do not depend on the will of the Parties and are beyond their competence, which must be proved by the Party referring to such circumstances. .
Such circumstances include, in particular, military events, natural disasters, strikes and other similar circumstances.
7.2. The document confirming the circumstances of force majeure is the certificate of the CCI at the location of the Party concerned.
8.1. The relations of the Parties, not regulated by this agreement, are subject to the current legislation of Ukraine.
8.2. This Agreement may be amended, terminated or supplemented by agreement of the Parties. The parties reserve the right to terminate this agreement in the manner prescribed by the terms of this agreement.
8.3. The parties acknowledge that all terms of this agreement are confidential, and neither party agrees not to disclose the terms of this agreement to any third parties.
8.4. The term of this agreement is determined by the Parties until the full fulfillment of the obligations undertaken, and in terms of settlement – until the full settlement between the Parties.
8.5. The moment of concluding this agreement is the moment of concluding between the Parties the agreement on joining the agreement on the provision of hotel services, by the Customer paying the invoice for the provision of hotel services, which was issued by the Contractor. Thus payment in whole or in part of services on this account and crediting of the specified means by the Contractor, is confirmation from the Customer, the conclusion of the contract of accession to the contract for rendering of hotel services and acceptance by the Customer of all essential conditions of this contract. cancellations, changes, and cancellations of booked services, fines and accommodation in the Hotel. Payment of funds on this account is an acceptance by the Customer to accept the Contractor’s offer to purchase services and pay for them, which is posted on the official website of the hotel and is a contract of public offer of the Contractor and contains all essential terms of services (Article 633, 641 and Chapter 63 of the Civil Code of Ukraine).
9.1. The Customer and / or the Guest consent to the Contractor to carry out without restrictions any actions related to the processing of his personal data in order to:
– carrying out by the Executor of activity according to the legislation of Ukraine;
– fulfillment of the terms of this Agreement;
– realization and protection of the rights of the Parties under this Agreement;
– performance of other powers, functions, duties of the Contractor, which do not contradict the legislation of Ukraine and this Agreement.
9.2. The Contractor is authorized to process personal data in the amount of information that was / will be received by the Contractor from the Customer and / or the Guest personally, from his representatives, from third parties, obtained from publicly available sources, to change / supplement personal data of the Customer and / or Guest information of third parties, contact third parties to verify them.
9.3. In order to exercise the rights of the parties under this Agreement, the Customer and / or Guest consent to the Contractor to audio / record telephone conversations of the Customer and / or Guest with the Contractor or employees of the Contractor, photo / video recording at the Contractor’s premises on magnetic and / or electronic media and consent to the Contractor’s use of the results of recordings / recordings, incl. as evidence.
9.4. Without obtaining additional written consent and separate notice, the Customer and / or Guest agrees to the Contractor to distribute personal data of the Customer and / or Guest, to transfer them to third parties, including outside Ukraine, foreign parties, or to provide access to them third parties, in particular:
– to ensure the performance by third parties of their functions or the provision of services to the Contractor, in particular, auditors, insurance companies, intermediaries, appraisers, and other persons, if such functions and services relate to the activities of the Contractor;
– upon occurrence of grounds for transfer of trade secrets to third parties in accordance with the legislation of Ukraine or in accordance with the terms of this Agreement;
– persons who provide services to the Contractor for storage of client documents, creation and storage of their electronic copies (archives, databases), as well as persons who provide services / provide other activities of the Contractor, which does not contradict the legislation of Ukraine. Subject to the terms of this paragraph, the Customer and / or Guest certifies that he is duly and fully notified of the composition and content of his personal data collected by the Contractor, the purpose of collecting his personal data and the persons to whom his personal data are transferred. data, as well as notified of their rights under the Law of Ukraine “On Personal Data Protection”. The Customer and / or the Guest is informed that on the website https://amstelski.com/uk/golovna-pro-gotel/ it is additionally possible to get acquainted with this agreement and the rights of personal data subjects defined by it, provided by the Law of Ukraine “On protection personal data “.
9.5. Realizing the scope and nature of the Contractor’s obligations on storage bank card data, the Customer and / or Guest also agrees to the Contractor to store information about them, known to the Contractor in the process of fulfilling the terms of the Agreement.
9.6. The Customer and / or the Guest agrees to the Contractor at its own discretion to call and without restriction to call, send information on the Contract, other information, advertising messages and proposals for the services of the Contractor, its partners by mail, electronic means of communication, SMS – messages, using mobile communication or the Internet, etc. to postal addresses, e-mail addresses, telephone numbers provided by the Customer and / or Guest to the Contractor (specified in any documents) or otherwise known to the Contractor.
9.7. By agreeing to the Contractor on the above terms, the Customer and / or Guest is aware and agrees that the transfer of banking or trade secrets, other restricted information and / or processing of personal data of the Customer and / or Guest may be carried out, in particular, using various means of communication. languages, the Internet, and third parties related to personal data. The Customer and / or the Guest is aware that the information sent (transmitted) in this way may become available to third parties, and releases the Contractor from the related liability.
1.1. These Hotel Policies govern the relationship between the AmstelSki Hotel (hereinafter referred to as «Hotel») and consumers and customers of hotel services and set out the basic requirements for the rules of use of the Hotel.
1.2. These Hotel Policies are developed in accordance with the Rules of Hotels and similar accommodation and hotel services approved by the State Tourism Administration of Ukraine of 16 March 2004 r. №19.
1.3. The consumer is obliged to comply with the Hotel Policies and Fire Safety Rules.
1.4. If the consumer repeatedly violates the Hotel Policies and / or the Fire Safety Rules, which leads to material damage and / or creates inconvenience to other consumers, the Hotel has the right to refuse accommodation or terminate the contract (eviction).
1.5. The Hotel guarantees guests privacy. Consumers of the Hotel take into account and do not object to the use of video surveillance systems in the Hotel, except for toilets and hotel rooms. The Hotel reserves the right to provide at the request of the competent state authorities all the necessary data and information.
1.6. Smoking is not allowed in the hotel. The Hotel reserves the right to charge additional costs in the amount of the room rate per day for additional cleaning or evict the Guest (Guests) for violation of fire safety, smoking in unauthorized places and disobedience to legal requirements of the administration.
1.7. Reviews and suggestions on the work of the Hotel can be left on all known online platforms (Tripadvisor.ru, Booking.com, Goolgle maps and others) or in the book of reviews from the hotel administrator.
1.8. The Hotel is open 24 hours a day.
1.9. The estimated time set in the Hotel is 12:00 Kyiv time.
1.10. The hotel charges a daily fee for hotel services.
1.11. All children under 5 years stay free of charge when using existing bedding. There is no charge for children.
1.12. The hotel provides the consumer with the following types of services at no extra charge:
– ambulance call;
– wake up at a certain time;
– providing the necessary equipment in accordance with the categories of the Hotel.
1.13. To visit third parties staying in the room, the hotel administration sets the time from 09:00 to 21:00. Outsiders (visitors) staying in the room after 21:00 must pre-register with the reception and accommodation service.
1.14. Bed linen, towels and toiletries are changed once a day or at the request of the guest.
1.15. The hotel administration is responsible only for those valuables (including money) that have been transferred for safekeeping in the prescribed manner.
1.16. Control over the observance by consumers of these Rules is carried out by the Hotel Administration.
2.1. In the Hotel Policies, the terms are used in the following meaning:
consumer (guest) – an individual who orders, uses or intends to purchase or order the services of the Hotel for their own needs;
customer – a natural or legal person, including a tourist entity, which enters into a contract for the provision of hotel services on behalf and for the benefit of the consumer and makes payment under this agreement (provides guarantees for payment under this agreement);
hotel service – actions (operations) of the Hotel for accommodation of the consumer by providing a room (place) for temporary accommodation in the Hotel, as well as other activities related to accommodation and temporary accommodation. Hotel service consists of basic and additional services provided to the consumer during accommodation and accommodation in the Hotel;
place (bed-place) – part of the room area with bed, bed linen, towels and other inverter according to the category of the Hotel, designed and suitable for one person;
room – a separate room equipped with furniture, consisting of one or more rooms suitable for temporary residence;
booking – the process of ordering the customer of the Hotel basic and / or additional services in a certain amount, in order to use the services in a specified time by a particular consumer or group of consumers;
confirmation of booked services – the Hotel’s consent to perform the ordered agreed list of basic and additional services in accordance with the application;
refusal to book services – refusal of the Hotel to book basic and additional services of the Hotel within the period specified in the contract;
cancellation – the customer’s refusal of the booked services. Cancellation is divided into three types: timely cancellation, late cancellation, non-arrival (no-show). In case of late cancellation or non-arrival (non-arrival) the Hotel will charge a penalty from the customer in accordance with the terms set out in the contract;
timely cancellation – the customer’s refusal to use the booked services no later than 35 (thirty-five) days before the date of the scheduled arrival or within the contractual period;
late cancellation – cancellation after the expiration of the term of timely cancellation or in the terms stipulated by the contract;
non-arrival (non-arrival) – the actual non-arrival of the consumer, a group of consumers to the Hotel on the day of arrival;
check-in date – the date of arrival of the consumer to the Hotel, arrival time 15 hours 00 minutes Kyiv time;
date of check-out – the date of departure of the consumer from the Hotel time of departure 12 hours 00 minutes Kyiv time;
early check-in – arrival of the consumer to the Hotel before the settlement hour. The possibility of service is agreed with the hotel, and paid extra;
late check-out – departure of the consumer from the Hotel after the settlement hour on the day of departure. The possibility of service is agreed with the hotel, and paid extra;
check-out time – the hour that is set in the Hotel and at the occurrence of which the consumer must vacate the room on the day of departure and after which check-in at the Hotel.
3.1. Payment for accommodation and services provided by the Hotel is made in cash, by bank transfer or by credit card, according to the current price list of accommodation in the hotel. Payment for accommodation and additional services is made in the national currency – hryvnia.
3.2. If the guest is more than one day late, the guaranteed reservation will be canceled and the prepayment for the stay will not be refundable.
3.3. In case of early check-out or late cancellation, the Hotel will not refund the prepayment for the stay.
3.4. The hotel room is provided to the consumer after the check-in procedure. All guests must present a passport or other identity document (passport of a citizen of Ukraine, passport of a citizen of Ukraine for travel abroad, diplomatic or service passport, identity card of a seafarer, residence permit of a person living in Ukraine but not a citizen Ukraine, a national passport of a foreigner or a document replacing it, and a visa for the right to stay in Ukraine (unless otherwise provided by current bilateral agreements), birth certificate of minors under 14 years of age, driver’s license, for the military – identity card or military ticket, certificate issued at the place of work of the consumer, etc.), and filling in the registration form of the established sample. The hotel administration reserves the right to refuse to provide services to guests who have not presented an identity card or refused to make payment.
3.5. Early check-in or late check-out is provided to Consumers only if there are rooms available in the Hotel and there are no applications for similar dates in accordance with the hotel price list.
4.1. The consumer is obliged to:
4.1.1. Follow the order in the Hotel.
4.1.2. To receive a room key, all guests staying in the room must be registered.
4.1.3. Take care of the hotel property.
4.1.4. Do not take actions that violate the peace and disturb other Consumers.
4.1.5. Follow Fire safety rules.
4.1.6. Do not allow strangers into the room without informing the Hotel and / or at a time not specified for visiting.
4.1.7. When leaving the room: close the taps, close the windows and balcony doors.
4.1.8. When leaving the hotel to pay in full for all services and pass the room key manager on duty (the receptionist).
4.1.9. In case of damage to the property of the Hotel, the guest fully compensates it in accordance with the internal documents of the Hotel.
4.1.10. In case of accommodation in a room of pets to pay the additional payment established by Hotel.
4.2. To ensure order and safety in the hotel, the Consumer is prohibited during its staying in the Hotel:
4.2.3. Keep bulky items, flammable, explosive and flammable substances and objects in the room.
4.2.4. Use heating appliances.
4.2.5. Throw garbage, other items through the balconies, windows of the Hotel.
4.2.6. Smoking in rooms, halls and premises of the Hotel.
4.2.7. Bring into the hotel and store in the room materials and objects that are dangerous to life and health of others.
4.2.8. Rearrange and remove furniture from the hotel room.
4.2.9. Violate generally accepted norms of behavior, including to be on the territory of the Hotel under the influence of drugs.
4.2.10. Show aggression or actions that threaten the safety of health or property of others.
4.2.11. Damage hotel property.
5.1. In case of loss, destruction or damage to the Hotel property, the consumer is obliged to reimburse its value, according to the price list of the Hotel, and if there is no price list for such property according to market prices set at the time of loss, destruction or damage of such property.
5.2. For late arrival at the Hotel, or in case of non-check-in (non-arrival) of the Guest at the hotel or check-in days later, the money for the nights not spent in the hotel is not refundable.
Addendix to the Internal Policies of Hotel AmstelSki
Rules for accommodation of guests with animals
– in case of violation of the rules of residence,
– in case of aggressive, inadequate, noisy behavior of a pet.
– in case of aggressive, inadequate, noisy behavior of a pet.
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